Here’s one website that’s on its way to become India’s Amazon. Though e-commerce isn’t foreign to Indians with sites like e-bay, Flipkart, Rediff Shopping and Indiatimes Shopping already established, there was immense gap that needed to be bridged with respect to quality of service. The only motive in this market is to gain the trust of the customer and to make sure that when he opens the shipment, there is only one thing on his face, a smile
I was mighty impressed with its quality of service until Infibeam undid everything with this deal of mine.
I was in search of good earphones to listen music at my workplace. Being a Philips fan, I finalized on Philips SHE1360 on Infibeam. I was not looking for an expensive one because it was meant to be carelessly handled in some corner of my bag. Discounted price tag on Infibeam was 316. Fair enough deal. Ordered it right away.
As always Infibeam shipped my order within a week. I was as excited as anybody until I opened the multi-layered packaging. To my surprise, the M.R.P (inclusive of all taxes) printed on the product was 150. Now, that is a 110% increase. Which means Infibeam sells products 110% in excess of M.R.P.
I felt cheated. I called up Infibeam customer care seeking explanation. And the response shocked me -
It’s not profitable for us to sell products of this price range at M.R.P. Hence, we bloat up the price and then pretend to offer a discount. We apologize and offer you credit for the excess amount charged.
And within two days, I received a pre-paid credit from Infibeam for 166 which I could use for future purchases.
So, here are few questions.
- Are online re-sellers authorized to charge over and above the M.R.P? If it is a shipping charge should it not be mentioned so?
- What if I had not observed the M.R.P on the product?
- Why can’t infibeam refund the amount to my credit card rather than giving me a pre-paid credit?
- What other action can I possibly take against Infibeam for cheating?
- Are we really heading towards corruption free India?