Profit and Loss is part and parcel of Life, but booking a Tatkal ticket in Indian Railways is a sureshot loss if opt to cancel it. It so happened that my Dad asked me to book a ticket to Hyderabad just 5 days prior to the departure date. Since this is the peak season there was no chance of getting a Confirmed berth. My Dad insisted on booking the ticket in Tatkal which had about 10 available seats.
Indian Railways charge Rs. 150 per ticket as Tatkal charges. So, I had to pay Rs 313 + 150 = Rs 463. Just about 2 hrs later, due to unavoidable circumstances, my Dad told that he would cancel his trip to Hyderabad and asked me to cancel the ticket.
Just as I pressed the cancel ticket button, I got a shocker. 25% of the total fare charged on the ticket would be 25% of Rs 313 = Rs 78.25 is all that was refunded. Now, isn’t this fraud? This is open theft straight from the customer’s pocket.
Cancellation of a ticket booked under Tatkal -
A flat refund of 25% of total fare charged on ticket,excluding Tatkal Charges is granted on cancellation of confirmed Tatkal tickets, which are cancelled up to 24 hrs. before the schedule departure of train.
A hasty decision from the traveller’s side cost him Rs 384.75. Thats a huge loss in just 2 hours I strongly feel that this is harsh on the customer for booking a ticket in Tatkal and then cancelling it. It would have been fine if the Railways kept the Tatkal charges for itself, but taking away 75% of the fare is just insane.
Now that the money is gone, nothing much can be done about it. A lesson for the future – Book a wicket in waiting list when your trip is tentative.