About a month ago I toured Hyderabad, a visit I would remember for a long time for many good reasons. But it was AirTel that gave me a shocker right at the start of the trip. Not long after I boarded the Kacheguda Express, I realised that my mobile was running out of balance and I needed a recharge desperately to be able to stay on Roaming in Andhra. Since there was no way I could recharge onboard, I requested my friend Pramod to recharge INR 200 for my number. Seconds later I got the recharge confirmation SMS from AirTel which made me say WTF!
MRP Rs. 200.00 for a talktime of Rs. 1.00?!?!?! What age are we living in? In the times where providers give full talktime or infact more than full talktime and have call rates at 29p per minute, this SMS came to me as a shocker. Soon after that the train went into out of coverage area which did not help me one little bit. I could not even call the customer care, nor have any talktime to make my calls or even send SMS-es. FMyLife at that time with me traveling alone amidst Tamil and Telugu co-passengers and having nobody to interact or call someone over the phone.
Till today I do not know where the money has disappeared nor have any explanation for this. Surely the balance does not reflect upon balance enquiry. So, here is AirTel looting public money and thereby being the costliest mobile service provider in the world.
PS: I have filed a complaint with the AirTel Customer Care and awaiting a response.